Copyright @ 2023 Epowerbackup.com All Rights Reserved.
Shipping Delivery
Welcome to Epowerbackup.com! In order to ensure that you get clear information during the shopping process, we have specially provided detailed instructions on shipping costs, transit time, product packaging, etc. Please read the following to better understand our services.
1.We ship nationwide via UPS Express
After you place your order, we will ship your Energy Storage Power Supply using UPS Express. As long as you purchase our Energy Storage Power Supply at Epowerbackup.com and pay successfully, we will provide free shipping regardless of the quantity you purchase.
Please note: In order to ensure the quality of our services, we currently only provide services to the United States. Your order of Energy Storage Power Supply products will be shipped from our warehouse located at 1111 Brookhaven Dr, Clovis, California, 93612. thank you for your support!
2.What is our delivery time?
To ensure you have a clear understanding of our delivery time, we explain it to you in detail.
From the time you place your order, it usually takes 3-6 business days to receive your Energy Storage Power Supply. This time includes the time required for order processing and shipping.
The following is the detailed process of our order processing and shipping:
(1) Order processing
Once you successfully order Energy Storage Power Supply at Epowerbackup.com, we will process your order within 1-2 business days. Our business hours are 10:00 AM to 6:00 PM (Pacific Standard Time) Monday through Friday.
If you place your order after 6:00 PM on a working day, don’t worry, we will prioritize your order at 10:00 AM the next day.
If you place your order after 6:00 PM on Friday, your Energy Storage Power Supply will be processed starting at 10:00 AM the following Monday.
(2) Shipping
We use UPS Express for shipping, please allow 2-4 business days for shipping once shipped. We will do our best to ensure your package arrives as quickly as possible.
Please note that we do not process or ship orders on holidays and weekends.
If you don’t receive your Energy Storage Power Supply within 6 business days of placing your order, or your package is lost, don’t worry. Simply contact Christina Holmes at [email protected] and we will arrange a refund or reshipment for you. Thank you for your patience and understanding!
3.About packaging
We take special care in packaging when shipping Energy Storage Power Supply. We carefully wrap the Energy Storage Power Supply using high quality foam board and place it in a sturdy cardboard box. Each package comes with a product description, power cord, warranty card, and return label to ensure you receive the product in good condition.
Product packaging: 18.61 x 11.04 x 11.92 inch
Product weight: 6.17-10.14 lb
4.About product receipt
We recommend that you confirm receipt of the goods in person. If you are not signing for it in person, please confirm that there is no problem with your Energy Storage Power Supply before signing for it.
When you receive the Energy Storage Power Supply, please carefully check the outer packaging and the Energy Storage Power Supply for any problems. If Energy Storage Power Supply has packaging damage or quality problems (such as charging problems, failure to turn on normally, display failure, overheating, shipping errors, etc.), please contact Christina Holmes via email: [email protected] and we will arrange it for you Return or Exchange.
When you ship Energy Storage Power Supply, we will include an instruction manual, power cord, and return label in the product packaging. Please keep the original product packaging, product manual, charging cable and return label when signing for it.
If you need to return or exchange an item, we need you to send the Energy Storage Power Supply, original product packaging, instruction manual, power supply, and return label together. Please see our Return Policy for details.
5.Who is responsible for paying sales tax?
We will not charge sales or other taxes to your Energy Storage Power Supply. However, if your place of residence or place of order imposes sales tax on your Energy Storage Power Supply, you are responsible for paying those taxes.
Please note that sales tax regulations vary by region, so we recommend that you understand and comply with applicable tax laws. Before checking out, be sure to double-check your area’s sales tax policy to ensure you fully understand the additional charges you may be required to pay.
Other issues you may be concerned about:
1. How to check order information?
After the order payment is successful, you can easily check the latest status of the order in your account orders details.
If you need to cancel the order or adjust the order information, we regret that you can only make changes within the first hour after placing the order. This includes canceling the entire order, canceling part of the order, changing the address, modifying the delivery method, and adding, replacing or removing items from the order.
Please note that once more than 1 hour has elapsed, the order will begin to be packed and no modifications or cancellations will be possible at that time.
After the order is modified or canceled, we will send you an email confirming the change in order information, please pay attention to check it.
2. What should I do if I don’t receive the product for a long time?
Thank you for your patience. If you have not received your Energy Storage Power Supply for a long time, we will try our best to assist you in solving the problem.
First, please confirm that the shipping information you provided is accurate. We are not responsible if your shipping information is wrong, but we will try our best to contact the courier company for you. If you have verified that the information is correct but have not received your product within 6 business days of placing your order, please feel free to contact our Christina Holmes at [email protected].
Here you have two options:
(1) You can choose to apply for a refund and we will process your request as soon as possible.
(2) Alternatively, if you prefer, you can choose to ask us to resend a new Energy Storage Power Supply.
Rest assured, we’re always working to resolve issues quickly and ensure your satisfaction. If you have any further questions or need assistance, please feel free to contact us. Thank you for your understanding and support!
3. What should I do if I find that the accessories are missing after receiving the product?
If you find that parts are missing after receiving your Energy Storage Power Supply (such as product instructions, power cords, etc.), please contact Christina Holmes via email at [email protected] within 30 natural days of receiving the product. We will quickly process and reissue the missing parts to you within 1-2 business days.
If you wish to return the product, we will cover the return shipping costs and a full refund will be issued to your account within 1-2 business days after receiving the returned Energy Storage Power Supply. Thank you for your understanding and support.
If you have any questions about product packaging, shipping costs or shipping times, or require more information, please feel free to contact Christina Holmes at [email protected] or call her directly at +(1)(405) 812-0247, We will reply to you within 24 hours after receiving the message.