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Return Policy
Welcome to Epowerbackup.com! We are committed to providing you with high quality products and excellent service. Here, we provide a clear and transparent return and exchange policy to ensure you have a pleasant experience during your shopping process.
We support returns and exchanges within 30 natural days
You have the right to request a return of Energy Storage Power Supply products within 30 natural days after receiving them. In order to make a smooth return or exchange, please pay attention to the following conditions and steps.
1.About Return
Return Conditions
(1) Within 30 natural days after you get our Energy Storage Power Supply, if you are not satisfied, don’t worry, you have the right to apply for a return and receive a full refund.
(2) Please note that we only accept return requests for Energy Storage Power Supply purchased at Epowerbackup.com.
(3) The returned Energy Storage Power Supply must be new or show only slight signs of use. Please note that we do not accept Energy Storage Power Supply that have been intentionally tampered with or damaged.
(4) When returning Energy Storage Power Supply, please make sure to keep the original packaging, foam board, instruction manual, power cord, warranty card, and return label (the return label is included in the box of each Energy Storage Power Supply). We would appreciate your cooperation.
Return Steps
If there are any questions or you would like to return your Energy Storage Power Supply product within 30 natural days of receiving it, please contact Christina Holmes at [email protected]. Before initiating a return, please ensure that your return meets our conditions.
Please return the product in its original packaging to: 1111 Brookhaven Dr, Clovis, California, 93612. Don’t forget to include the return label in the original packaging so we can process your return more easily (the order number and reason for return should be stated on the return label).
After you have shipped your return, please send a return notification email to [email protected] and include the shipping company name and tracking number.
Once we receive your returned Energy Storage Power Supply, we will initiate the full refund process.
Return Shipping Charges
– If you need to return our Energy Storage Power Supply due to quality problems (such as charging problems, failure to turn on normally, display failure, overheating, shipping errors, etc.), don’t worry, Epowerbackup.com will bear the return shipping costs for you.
– If you mistakenly ordered the wrong Energy Storage Power Supply, or the wrong quantity, or just because you don’t like the Energy Storage Power Supply you purchased, you will be responsible for the return shipping costs.
2.About Exchange
Exchange Conditions
(1) Within 30 natural days after you receive the Energy Storage Power Supply product, you can request an exchange at any time if you need it.
(2) Please note that we only accept exchange requests for Energy Storage Power Supply purchased at Epowerbackup.com.
(3) We only support exchanges between the same Energy Storage Power Supply, and each order can only be exchanged once, unless it is due to quality problems with our Energy Storage Power Supply, such as charging problems, failure to turn on normally, Display malfunctions, overheating, shipping errors, etc.
(5) When you send back the Energy Storage Power Supply that needs to be exchanged, please be sure to keep the original packaging and accessories, such as foam board, instructions, power cord, warranty card, return label, etc. This way we can handle the exchange process for you more smoothly. Thank you for your understanding and cooperation!
Exchange Steps
If you need to replace your Energy Storage Power Supply, don’t hesitate to contact our Christina Holmes via email at [email protected] within 30 natural days of receiving your Energy Storage Power Supply.
Please repackage your Energy Storage Power Supply in its original packaging and return it to: 1111 Brookhaven Dr, Clovis, California, 93612.
After your Energy Storage Power Supply ships, please send an exchange notification email to [email protected] and include the name of the shipping company and tracking number.
Once we receive your exchange, we will ship out your new Energy Storage Power Supply within 2 business days. Thank you for your patience and cooperation!
Exchange Shipping Charges
– If there is a quality problem with our Energy Storage Power Supply (such as charging problems, failure to turn on normally, display failure, overheating, etc.) and the product needs to be exchanged, don’t worry, Epowerbackup.com will bear the return shipping costs for you.
– But if you need to exchange the product for personal reasons, you will be responsible for the relevant exchange freight.
3.How to cancel an order?
If you place an order for Energy Storage Power Supply and want to cancel the order, please cancel the order in your account orders details within two hours of placing the order.
We are open Monday-Friday , 10:00AM-6:00PM (PST). Please note that we do not process weekend orders. If you place your order after 6:00 PM on Friday, your order will be processed starting at 10:00 AM on the following Monday.
Please note that orders can be canceled within 1 hour after successful payment. The order will begin to enter the packaging process after 1 hour and cannot be canceled. You can choose to contact us to arrange a return for you after receiving Energy Storage Power Supply.
After the order is canceled, we will refund your full amount to your account within 1-2 business days.
4.About refunds and refund time
Whether you cancel an order or initiate a return, rest assured that we will fully refund the amount to your account once the processing is complete.
(1) Refund for order cancellation
Once you successfully cancel your order, we will refund your full refund to your account within 1-2 business days.
(2) Refund for returned orders
Once you apply for a return and send the Energy Storage Power Supply, we will start the refund process after receiving the Energy Storage Power Supply you sent back, and return your full refund within 1-2 business days to your account.
Please note that the exact refund time will vary depending on the payment method you choose, so we appreciate your patience.
If you have not received your refund after 2 business days, please contact us immediately by emailing [email protected].
5.About Warranty
Warranty Period
Our warranty period for Epowerbackup.com’s Energy Storage Power Supply is 120 calendar days from the date you receive the product.
Warranty Conditions
During the warranty period, if there are problems caused by non-human factors, such as inability to turn on, inability to charge, charging problems, circuit failure, etc., we will provide free repair or replacement services. Epowerbackup.com will be responsible for shipping to and from Energy Storage Power Supply. However, if the damage is caused by human factors such as improper use, self-modification, etc., you will need to bear the repair costs and round-trip shipping costs of Energy Storage Power Supply.
Warranty process
(1) If you need to apply for warranty service, please contact our customer service staff Christina Holmes directly at [email protected].
(2) After successfully applying for repair, you need to send your Energy Storage Power Supply together with the original packaging, power cord, return label and warranty card to the following address:
1111 Brookhaven Dr, Clovis, California, 93612
(3) After Energy Storage Power Supply is shipped, please send the courier tracking number and courier company name to our customer service staff Christina Holmes via email at [email protected].
(4) We will start the repair process immediately after receiving your Energy Storage Power Supply to ensure that the problem is solved in time.
Other issues you may be concerned about:
1.Do we charge a product re-stocking fee?
You don’t have to pay to restock your product, we take care of it for you.
2.What should I do if I find that parts are missing after receiving the product?
If you find parts missing after receiving your Energy Storage Power Supply (such as product instructions, power cords, etc.), please contact Christina Holmes via email at [email protected] within 30 natural days of receiving the product. We will quickly process and reissue the missing parts to you within 1-2 business days.
If you wish to return the product, we will bear the return shipping costs and provide a full refund to your account within 1-2 business days after receiving the returned Energy Storage Power Supply. Thank you for your understanding and support.
If you have any questions or need assistance regarding our return policy, please contact Christina Holmes by email at [email protected] or directly by calling +(1)(405) 812-0247 and we will hear from you shortly Reply to your email within 24 hours.
Thank you for choosing our Energy Storage Power Supply products. We look forward to providing you with excellent service and a satisfactory shopping experience!