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FAQs
Welcome to Epowerbackup.com! We are committed to providing excellent customer service and thank you for choosing our Energy Storage Power Supply products! Here, we provide you with a series of frequently asked questions so that you can better understand and use our Energy Storage Power Supply.
1.How to use Energy Storage Power Supply?
(1) Charging
Connect the Energy Storage Power Supply to an electrical outlet using the included charger.
When charging, make sure the device is in a well-ventilated environment and away from heat and moisture.
(2) Check the battery capacity
Press the power button and check the battery level indicator to make sure there’s enough power for your needs.
(3) Socket output
Use the AC outlet on the device to connect appliances and electronic devices.
Avoid connecting electrical appliances that exceed the rated power of the device to ensure optimal performance.
(4) USB output
Use the USB port to charge small electronic devices such as mobile phones and tablets.
(5) Connect the backup power supply
In the event of a power outage, connect the equipment you need to keep running to the Energy Storage Power Supply to ensure your communications and lighting equipment remain functional.
2.How to extend the life of Energy Storage Power Supply?
(1) Fair use
Reduce energy consumption by turning off unused appliances and lighting when you don’t need them.
Avoid exposing the Energy Storage Power Supply to high temperatures to extend battery life.
(2) Charge regularly
Even if not in use, the Energy Storage Power Supply should be regularly connected to an electrical outlet for charging every once in a while to maintain battery condition.
3.Precautions for using Energy Storage Power Supply
(1) Waterproof
Avoid exposing your Energy Storage Power Supply to moisture to prevent electrical failure and risk of electric shock.
(2) Temperature
Do not expose the device to extreme temperatures to prevent the battery from getting too hot or too cold.
(3) Maintenance
Clean equipment surfaces regularly and ensure vents are clear.
4.What should I do if the Energy Storage Power Supply cannot be turned on?
(1) Check battery power
Make sure the Energy Storage Power Supply battery has sufficient power. Connect the charger and wait for a while before trying to turn it on again.
(2) Check the power connection
Make sure the charger is connected to the electrical outlet and the connection is secure. Check whether the charging cable is damaged. If it is damaged, replace the charging cable.
(3) Follow the correct boot steps
Check the product manual to make sure you follow the correct steps to turn it on. Typically, you need to press the power button and keep it pressed for a while.
(4) Try using other electrical outlet
Plug the charger into a different electrical outlet to make sure the problem is not caused by a faulty outlet.
If none of the above steps can start normally, please contact Christina Holmes at [email protected] for after-sales repair.
5.What should I do if the power supply of Energy Storage Power Supply is unstable?
(1) Check the connection
Make sure the Energy Storage Power Supply is firmly connected to the electrical equipment. Loose plugs or cables can cause unstable power.
(2) Avoid overloading
Make sure that the electrical equipment you connect to the Energy Storage Power Supply does not exceed the power rating of the equipment. Overloading may cause power supply instability.
(3) Check electrical equipment
If possible, try connecting other electrical devices to see if the unstable power problem persists. This can help determine whether the problem is with the unit itself or with the Energy Storage Power Supply.
(4) Check battery status
If the Energy Storage Power Supply uses replaceable batteries, check that the batteries are functioning properly. Aged or damaged batteries may cause power instability.
If after trying the above measures, your energy storage power supply is still unstable, please contact Christina Holmes at [email protected] for after-sales repair.
If you don’t find your answer in our FAQs page, or need more detailed help, please feel free to contact Christina Holmes by sending an email to [email protected] and we will get back to you within 24 hours of receiving the message reply.